Chatbots as a Bridge – Designing Low-Threshold Digital Counseling

This workshop examines the use of chatbots in low-threshold counseling: How can automated dialogues help reach those seeking advice, provide initial information, and guide them to follow-up services—without losing sight of empathy and data protection? Using practical examples, we will explore the opportunities (accessibility, scalability, low barriers) and limitations (complexity of needs, trust, confidentiality) to develop criteria for effective use, design recommendations for dialog content, and workflows.

Aleksey Lakhov – Project: Borys Hrachov
English with translation
Venue: Room 210